Find Support

We’re here to help you celebrate the holidays

The holidays can be a difficult time, especially if you are struggling to make ends meet and afford basic necessities. If you are experiencing financial difficulties and need support, our community is here to help brighten your holidays . Many families who now give back to the Christmas Bureau have experienced times of struggle and were participants at a point in their lives too.

Do I qualify for support?

If you are a North Shore resident experiencing financial hardship, and you will be home for the holidays, we will set up an appointment with you to review your eligibility, understand your family’s needs and tell you more about the Christmas Bureau. Please bring the following documents to your appointment:

  • Government Identification for all adults (18 years and older) in the household
  • B.C. Care Cards for each child in the household
  • Valid student ID for any post secondary students in the household
  • A current rental agreement
  • Proof of address matching the rental agreement (telephone, gas, or hydro bill)
  • Proof of total income for all adults (18 years and older) in the household (tax assessment, proof of income statement, bank statement)

Family Services of the North Shore is non-profit agency.  Our Christmas Bureau and Community Outreach programs are made possible through the generous donations of community members, volunteers, and businesses.  There is no cost for these services.

How to apply for support

Please call our office at 604-984-9627 to make an appointment.

How the Christmas Bureau works

The Christmas Bureau is here to help you in the following ways:

The Toy Shop – You can choose a new, donated gift for your children ages 18 and younger. We know that toys and gifts for children are expensive, and The Toy Shop is a place where you can select a present that you can give to your child yourself. 

Holiday Gift Baskets – You can also choose to receive a gift basket that includes a wrapped present for each member of your family and a grocery gift card.  The items in these baskets are lovingly assembled and donated by members of our community who hope to provide what you need to enjoy a festive meal and celebrate the season with your family.

Christmas Bureau location 

The Christmas Bureau is located at Family Services of the North Shore Community Hub at Capilano Mall, 943 Marine Drive, , 2nd floor, North Vancouver (in the upper floor of the former Sears department store). The entrance is accessible via the P2 parking garage:  

  • Turn off Marine Drive onto Hanes Avenue
  • Take your SECOND RIGHT up the ramp to the Capilano Mall parking
  • Turn IMMEDIATELY RIGHT into the P2 parking garage
  • Look for our colourful Family Services of the North Shore doors on the far west wall

Please note, you cannot access our Community Hub through the mall. 

We are open Monday – Thursday from 10am – 4pm.

How to provide support

Thank you to all the amazing donors who supported our 2024 Christmas Bureau by sponsoring a family or individual!  Next season’s sponsorship application will be available in November 2025. If you have any questions in the meantime, please contact the Christmas Bureau at christmas@familyservices.bc.ca or call 604-984-9627.

If you have any questions, please contact the Christmas Bureau at 604-984-9627 or

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